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Presentation
I provide professional Operations, Customer Support, Administrative Support, and Coordination services to help businesses stay organized, improve customer experience, and manage their day-to-day operations efficiently.
My services include:
• Customer support and customer communication
• Email and chat support
• CRM management and customer data updates
• Administrative and virtual assistance
• Data entry and information management
• Scheduling, follow-ups, and task coordination
• Workflow organization and process support
• Reporting and documentation
• Excel and Google Sheets support
• Project and operations coordination
• Case and request management
• Escalation handling and cross-functional coordination
• Content moderation and policy-based review
• Process improvement and workflow optimization
With over six years of experience in operations, customer support, and content-focused environments, I am organized, detail-oriented, adaptable, and comfortable working with high-volume tasks and strict deadlines. I focus on accuracy, clear communication, confidentiality, and delivering reliable results.
I am available for remote freelance and project-based work and can adapt my services to the specific needs of each client.
My services include:
• Customer support and customer communication
• Email and chat support
• CRM management and customer data updates
• Administrative and virtual assistance
• Data entry and information management
• Scheduling, follow-ups, and task coordination
• Workflow organization and process support
• Reporting and documentation
• Excel and Google Sheets support
• Project and operations coordination
• Case and request management
• Escalation handling and cross-functional coordination
• Content moderation and policy-based review
• Process improvement and workflow optimization
With over six years of experience in operations, customer support, and content-focused environments, I am organized, detail-oriented, adaptable, and comfortable working with high-volume tasks and strict deadlines. I focus on accuracy, clear communication, confidentiality, and delivering reliable results.
I am available for remote freelance and project-based work and can adapt my services to the specific needs of each client.
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Portfolio
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Background
Customer Relations Executive & Community Content Specialist
Coordinated daily with Policy, Trust & Safety, and Operations teams to review and resolve escalations within strict SLA requirements.
• Translated policy updates and process requirements into clear operating procedures and guidance for frontline teams.
• Managed and prioritized a high-volume case queue, identifying risks, bottlenecks, and recurring issues to support timely resolution.
• Acted as a point of contact between frontline teams and supervising departments, ensuring accurate reporting and follow-up.
• Supported onboarding and knowledge sharing for new team members on updated regulations, workflows, and review procedures
• Translated policy updates and process requirements into clear operating procedures and guidance for frontline teams.
• Managed and prioritized a high-volume case queue, identifying risks, bottlenecks, and recurring issues to support timely resolution.
• Acted as a point of contact between frontline teams and supervising departments, ensuring accurate reporting and follow-up.
• Supported onboarding and knowledge sharing for new team members on updated regulations, workflows, and review procedures
Community Content Specialist
• Reviewed short-form video content against legal, safety, and platform policy requirements.
• Coordinated with supervising teams to resolve complex violations and support timely updates to operating standards.
• Maintained accuracy and consistency while working against quality and turnaround-time requirements.
• Coordinated with supervising teams to resolve complex violations and support timely updates to operating standards.
• Maintained accuracy and consistency while working against quality and turnaround-time requirements.
Customer Service & Sales Representative
• Managed outbound customer calls, identified client needs, and presented relevant solutions while handling questions and objections.
• Sold and administered insurance contracts, coordinating documentation, follow-up, and accurate customer records.
• Applied structured procedures and maintained a professional customer experience throughout client interactions.
• Sold and administered insurance contracts, coordinating documentation, follow-up, and accurate customer records.
• Applied structured procedures and maintained a professional customer experience throughout client interactions.
Master of Business Administration
Business Management & Digital Transformation
Bachelor's Degree
Business Administration & Management
🇬🇧English 🇫🇷French 🇲🇦Arabic
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Working hours
Monday
From08h00To18h00
Tuesday ▪ Today
From08h00To18h00
Wednesday
From08h00To18h00
Thursday
From08h00To18h00
Friday
From07h00To18h00
Saturday
Closed
Sunday
Closed
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