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Presentation
Experienced bilingual (French & English) Team Leader with 7 years of experience in BPO, insurance,
and customer operations. Proven ability to drive performance, optimize processes, and ensure SLA
and KPI achievement through effective coaching and data-driven decision-making. Expert in CRM
and ERP systems (Salesforce, SAP, Zendesk) with strong analytical, communication, and
problem-solving skills. Adept at developing high-performing teams and fostering a collaborative,
quality-focused work environment.
and customer operations. Proven ability to drive performance, optimize processes, and ensure SLA
and KPI achievement through effective coaching and data-driven decision-making. Expert in CRM
and ERP systems (Salesforce, SAP, Zendesk) with strong analytical, communication, and
problem-solving skills. Adept at developing high-performing teams and fostering a collaborative,
quality-focused work environment.
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Working hours
Monday
From08h00To18h00
Tuesday
From08h00To18h00
Wednesday
From08h00To18h00
Thursday
From08h00To18h00
Friday
From08h00To18h00
Saturday ▪ Today
Closed
Sunday
Closed
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