Aya Belbakri

Hi there! I am a results-driven Customer Support and Experience Specialist with a proven track record in fast-paced tech and retail environments. Having worked with major international brands like Glovo and Decathlon, I excel at delivering top-tier service, managing high-volume communications, and boosting customer satisfaction (CSAT).

Here is what I bring to your project:

• Omnichannel Customer Support: Expert in handling high-volume live chat, email, and phone support with rapid response and resolution times.
• Dispute & Incident Resolution: Skilled at analyzing real-time logistical or service issues and finding efficient solutions under pressure.
• 360° Coordination: Experienced in acting as a seamless bridge between business partners, internal teams, and end-users.
• KPI & Performance Focused: Always driven by metrics, consistently exceeding targets for productivity, quality, and customer satisfaction.

Whether you need help managing your daily customer inquiries, resolving complex support tickets, or streamlining your operations, I am here to ensure your clients get an exceptional experience.

Let's connect and discuss how I can help your business grow!