Technical Support & Email Operations Specialist

• ​Account Health Monitoring: Tested and monitored email account status (Active, Restricted, or Disabled) to ensure campaign continuity.

• ​AI Workflow Automation: Managed PVA (Phone Verified Accounts) using AI tools, triggering automated verification processes for restricted accounts.

• ​Data Tracking & Organization: Maintained a real-time database in Google Sheets to track account status, ensuring high data consistency and organization.

• ​Technical Troubleshooting: Identified accounts requiring phone verification and coordinated with AI-powered systems for automatic resolution.

• ​Quality Control: Ensured the reliability of email assets by performing regular health checks and cleaning the database of invalid accounts.