Ayoub Taoufiki

I am a Social Media Moderator and Customer Support professional with around 4 years of experience in content moderation, including experience working with Snapchat across different queues such as Spotlight moderation, reported content, content review, and profile review.
My background has helped me develop strong skills in community engagement, online safety, content management, user communication, and handling sensitive situations. I am comfortable working with large online communities, following platform guidelines, identifying inappropriate content, and maintaining a professional and positive user experience.
I also have experience in customer service and social media operations, which has strengthened my communication, problem-solving, attention to detail, and ability to work efficiently under pressure.
I am now looking to bring my moderation and community-focused experience to a Community Manager, Social Media Moderator, or Content Operations position where I can contribute to building healthy, engaged, and well-managed online communities.