Aya Marhoum
Casablanca
Aya Marhoum
Back office Agent
Category : Secretariat
Drawing from my previous roles as a Back Office Agent and Customer Service Representative, I am eager to leverage my skills in customer support and data entry to contribute to the success of your project.
Working hours
- Monday:08h00 To 18h00
- Tuesday:08h00 To 18h00
- Wednesday:08h00 To 18h00
- Thursday:08h00 To 18h00
- Friday:08h00 To 18h00
- Saturday:Not available
- Sunday:Not available
Providing technical assistance to customers regarding heating services products.
Scheduling appointments with customers via phone for technician service and maintenance.
Proficient in using multiple CRMs including Siebel and Zendesk.
Scheduling appointments with customers via phone for technician service and maintenance.
Proficient in using multiple CRMs including Siebel and Zendesk.
Processing customer complaints via mail/chat.
Handling customer/store calls.
Ensuring timely follow-up and inputting of customer orders.
Addressing customer inquiries and requests regarding
services and products.
Providing technical assistance to customers.
Bilingual (French/English).
Handling customer/store calls.
Ensuring timely follow-up and inputting of customer orders.
Addressing customer inquiries and requests regarding
services and products.
Providing technical assistance to customers.
Bilingual (French/English).
Booking appointments with homeowners all over the US.
Selling solar panels/equipment.
Remote work.
English.
Selling solar panels/equipment.
Remote work.
English.
- 🇬🇧 English
- 🇫🇷 French
- 🇲🇦 Arabic
Please sign in as a customer to give your feedback
Need a service ?
Do you want to hire the services of this Professional ?
Post your need and you will receive dozens of proposals from the Professionals of the community.
